Terms of Service

These Terms of Service form an agreement between QuantamQ Solutions Pty Limited (ABN 26 698 317 574) (“QuantamQ”, “PacketSense”, “we”, “us” or “our”) and the person or organisation that accesses the PacketSense website, requests or verifies a trial, or installs or uses the PacketSense desktop software (“you” or “your”).

By accepting these terms in the app or using PacketSense, you agree to this version of these Terms and acknowledge our Privacy Policy. You must be at least 18 years old and legally able to enter this agreement. If you act for an organisation, you confirm that you have authority to bind it, and “you” includes that organisation.

An eligible user may receive one 14-day PacketSense Pro evaluation after successful email verification. The trial begins when verification succeeds and the signed trial entitlement is issued. Eligibility is limited using pseudonymous email and device identifiers to help enforce one trial per eligible email and device.

The pilot requires no payment card, has no charge, and does not automatically convert to a paid subscription. Access expires at the end of the 14-day period unless we separately agree to extend it or you later choose a paid offering. Cloud AI and Enterprise Admin are not included in the standard pilot trial.

During an active trial or other valid entitlement, we grant you a limited, non-exclusive, non-transferable and revocable licence to install and use PacketSense for your internal evaluation and authorised network-security or operations work. The licence is limited by its term, feature level, device binding and any written pilot instructions.

PacketSense, its software, interfaces, documentation, branding and related materials are owned by QuantamQ or its licensors. You retain ownership of packet captures, reports and other material that you lawfully provide or create. No ownership transfers under these terms.

PacketSense is a network analysis and security tool. You are responsible for obtaining every permission needed to capture, import, inspect, retain, export and share network traffic and derived findings. Packet data can contain credentials, personal information, communications and other sensitive material, so you must apply suitable access, security and retention controls.

You must not:

• use PacketSense for unlawful interception, surveillance, access or harm;
• analyse systems or traffic without appropriate authority;
• bypass trial limits, licence checks, signatures, device binding or security controls;
• reverse engineer or derive source code except to the extent that applicable law does not permit that restriction;
• resell, sublicense, rent or provide PacketSense as a hosted service without written permission; or
• interfere with our website, licensing service, email service or other users.

PacketSense is designed to process packet captures locally by default. Raw captures, converted capture files, local analysis databases, reports and on-device assistant output remain on your device unless you intentionally export or share them, send selected material to support, or explicitly enable a feature that sends selected context to another provider.

Trial verification and licensing do not require uploading raw packet captures or capture-derived content. You give us only the limited rights needed to process the trial, entitlement, support and service data that you choose or are required to provide.

PacketSense is in active pilot development. Trial features may be incomplete, change, contain errors or be unavailable. We may issue fixes, change feature availability or discontinue a pilot feature where reasonably necessary for development, security, reliability or legal reasons.

PacketSense provides investigation support, not a guarantee that every threat, anomaly, vulnerability or network issue will be detected. Findings and assistant output should be validated by a qualified person and should not be the sole basis for a critical response decision.

We may suspend or end access where we reasonably believe there is unlawful activity, material breach, abuse, fraud, attempted circumvention, risk to the service or another person, or a legal requirement. Where practical, we will explain the reason and provide a reasonable opportunity to address it.

When the trial expires or this agreement ends, your trial entitlement and trial-only features cease. Your locally stored captures, sessions and reports remain under your control. Provisions concerning ownership, acceptable use, liability, governing law and accrued rights continue where their nature requires it.

If you provide ideas, defect reports or other feedback, you allow us to use it to develop, improve and promote PacketSense without payment or restriction. This does not give us ownership of your packet data or confidential operational information.

PacketSense may include open-source components and may connect to services operated by third parties. Open-source components remain subject to their applicable licences. A third-party service you choose to enable may also have its own terms and privacy policy.

We are not responsible for a third-party service outside our control, but this does not affect any responsibility that cannot lawfully be excluded.

Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy under the Australian Consumer Law or another law that cannot be excluded. You may have rights in addition to these terms, including guarantees that services will be provided with due care and skill and be reasonably fit for a disclosed purpose.

Subject to those mandatory rights, the pilot is supplied for evaluation on an “as available” basis. We do not promise uninterrupted availability or that PacketSense will meet every environment, workflow or security requirement.

Each party remains responsible for loss it causes through breach of these terms, negligence or unlawful conduct. To the extent permitted by law, neither party is liable to the other for indirect or consequential loss that was not reasonably foreseeable when this agreement was made.

Where the Australian Consumer Law permits a remedy for a service guarantee to be limited, our liability may be limited, at our option, to supplying the service again or paying the reasonable cost of having it supplied again. Nothing limits liability where doing so would be unlawful, including liability for fraud, wilful misconduct, or death or personal injury caused by negligence.

We may update these terms as PacketSense or legal requirements change. The current page shows its effective date and version. A material change applies prospectively and may require you to accept a new version before beginning a new trial or using a materially changed service.

A signed trial entitlement remains bound to the terms and privacy versions accepted when that entitlement was issued unless applicable law or a separately accepted agreement requires otherwise.

If part of these terms is invalid or unenforceable, it is read down or severed to the minimum extent necessary and the remaining terms continue. A failure to enforce a term is not a waiver. You may not transfer this agreement without our written consent; we may transfer it as part of a genuine business reorganisation or sale, subject to applicable law.

These terms are governed by the laws of New South Wales, Australia. The courts of New South Wales have non-exclusive jurisdiction. This choice does not remove any mandatory law or forum right available to you.

Questions about these terms can be sent to admin@quantamq.com.